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Contact UsThis policy outlines the service fees charged by Travelgliders.us for modifications, exchanges, cancellations, and other services requested after a ticket has been issued. As an independent travel agency, Travelgliders.us incurs costs in communicating with airlines and processing changes on your behalf. These fees are separate from and in addition to any fees charged directly by the airline.
1. What Are Post-Ticketing Service Fees?
Post-ticketing service fees are fees charged by Travelgliders.us for administrative and support services performed after your ticket has been issued. These include flight changes, date modifications, passenger name corrections, route changes, refund processing, and other itinerary adjustments.
2. Post-Ticketing Service Fee Schedule
The following fees apply to services requested after ticket issuance. All amounts are in USD per passenger unless otherwise stated.
| Service Type | Domestic (USD) | International (USD) | Notes |
|---|---|---|---|
| Date / Time Change | $35 | $75 | Per passenger; in addition to airline change fee |
| Route Change | $50 | $100 | Per passenger; subject to fare difference |
| Passenger Name Correction (Minor) | $25 | $50 | Spelling errors ≤3 characters |
| Passenger Name Change (Major) | $75 | $150 | Full name change; subject to airline approval |
| Cancellation & Refund Processing | $35 | $75 | Per passenger; base fare refund subject to fare rules |
| Cancellation – Non-Refundable Fare (Tax Refund Only) | $25 | $50 | To recover refundable taxes/fees only |
| Voluntary Upgrade Request | $30 | $60 | Subject to availability and fare difference |
| Re-issuance / Ticket Exchange | $40 | $85 | Per ticket reissued |
| Void (Same Day Within 4 hrs) | $0 | $0 | Free if requested within 4 hours of booking |
| Seat Selection Assistance | $15 | $25 | Per booking; subject to airline availability |
| Special Service Request (SSR) | $20 | $20 | Meal, wheelchair, bassinet, etc. per booking |
| Itinerary Reconstruction | $75 | $150 | Missed connections / schedule change rebooking |
| Duplicate Booking Resolution | $35 | $35 | Handling of duplicate reservations |
| Fare Difference Collection | $0 | $0 | No fee; fare difference charged at cost |
3. Explanation of Key Fee Categories
Date / Time Change
When you request to change your departure or return date/time after ticketing, Travelgliders.us charges a service fee per passenger. This is in addition to the airline's own change fee (which can range from $0 to $500+ depending on the airline and fare type). Any fare difference between your original fare and the new fare will also be collected.
Name Corrections
Minor name corrections (up to 3 characters, such as fixing a typo) are processed as a minor correction. Major name changes (full first or last name change, adding/removing middle name) require airline approval and are more costly. Not all airlines permit name changes; in such cases, a new ticket may need to be purchased.
Cancellations and Refunds
Our cancellation service fee covers the administrative work of requesting a refund from the airline, tracking the refund status, and communicating updates to you. The refund itself is subject to the airline's fare rules and timeline (typically 7–30 business days).
Same-Day Void
If you contact us within 4 hours of ticket issuance and the airline permits a void (same-day cancellation before departure), we will process the void at no service charge. This window varies by airline.
4. Airline Change Fees (Separate from Travelgliders.us Fees)
The following are approximate airline-imposed change fees. These are charged by the airline in addition to Travelgliders.us service fees:
| Airline Tier | Domestic Change Fee (est.) | International Change Fee (est.) |
|---|---|---|
| Full-Service Carriers (e.g., Delta, United, American) | $0 – $200 | $0 – $400 |
| Low-Cost Carriers (e.g., Spirit, Frontier) | $49 – $99 | N/A (domestic-only) |
| Ultra Low-Cost Carriers | $79 – $149 | N/A |
| International Full-Service (e.g., British Airways, Lufthansa) | N/A | $100 – $500 |
| International Budget (e.g., RyanAir, EasyJet) | N/A | €30 – €150 |
| Fully Refundable Fares (all carriers) | $0 | $0 |
Note: Airline fees above are estimates only and subject to change without notice.
Always verify current airline fees directly with the carrier. Travelgliders.us is not responsible for changes to airline fee schedules.
Travelgliders.us is an independent agency and does not profit from airline-imposed fees.
5. How Post-Ticketing Fees Are Charged
- All post-ticketing service fees are charged to the original payment method on file.
- You will receive an itemized fee breakdown before any change is processed.
- Travelgliders.us will obtain your verbal or written consent before processing any fee.
- Fees are non-refundable once the service has been performed.
6. Waiver of Post-Ticketing Fees
Travelgliders.us may waive post-ticketing service fees in the following circumstances:
- Airline-initiated schedule changes of more than 4 hours.
- Airline-initiated cancellations.
- Government-mandated travel restrictions affecting your itinerary.
- Verified medical emergencies (documentation required).
7. Contact for Post-Ticketing Services
| Method | Details |
|---|---|
| support@travelgliders.us | |
| Phone | (877) 464-2167 |
| Hours | 24/7 Availability |
| Online |